Mercedes Benz Bus
Citaro
31 UK vehicle recalls on record for this model, listed most recent first.
If your Citaro is covered by any of these notices, contact your authorised Mercedes Benz Bus dealer. All recall work is carried out free of charge.
Notices on record
31
Mercedes Benz Bus Citaro · DVSA register
All recall notices.
-
THE BONDING OF THE FRONT DESTINATION DISPLAY GLASS MAY BECOME DETACHED
R/2021/433 · 28 Feb 2022
28 Feb 2022Defect
The bonding of the front destination display glass may become detached. As a result the glass can become detached and fall out without any warning.
Remedy
Check the bonding of the glass on the destination display and if necessary repair the destination display.
Build window
Built 1 Jan 2020 – 31 Aug 2021
~5 vehicles affected
-
THE BALL TYPE TOW-BAR MAY NOT MEET THE REQUIREMENTS OF THE FATIGUE STRENGTH
R/2020/228 · 30 Oct 2020
30 Oct 2020Defect
It may be possible that the ball type tow-bar does not meet the requirements of the fatigue strength.
Remedy
Change of the ball type tow-bar of the affected vehicles.
Build window
Built 8 Mar 2019 – 10 Jun 2020
~19 vehicles affected
-
THE PLATE WHICH IS INSTALLED BETWEEN THE SPRING CARRIER AND THE PLASTIC ROLLER PISTON CAN DEFORM OR MAY BE MISSING
R/2020/227 · 19 Oct 2020
19 Oct 2020Defect
The plate which is installed between the spring carrier and the plastic roller piston can deform or may be missing
Remedy
Installation of a 4mm plate and replacement of the mounting bolt.
Build window
Built 8 Jun 2019 – 16 Jul 2020
~191 vehicles affected
-
POSSIBILITY THAT THE PLASTIC ROLLER PISTON MAY DETACH FROM THE AXLE
R/2020/229 · 30 Sep 2020
30 Sep 2020Defect
It may be possible that the plastic roller piston detaches from the axle.
Remedy
The screw connection of the plastic roller piston on all axles has to be retightened to the torque of 92Nm.
Build window
Built 1 Sep 2019 – 16 Jul 2020
~37 vehicles affected
-
THE SUSPENSION ROLLER PISTON MAY DETACH FROM THE AXLE
R/2020/215 · 23 Jul 2020
23 Jul 2020Defect
It may be possible that the suspension roller piston detaches from the axle.
Remedy
The screw connection of the roller piston on all axles has to be retightened to the torque of 92Nm.
Build window
Built 11 Jan 2016 – 30 Jan 2019
~83 vehicles affected
-
THE SEALING OF THE ROOF DRIVER AIR CONDITIONING SYSTEM COULD BE INSUFFICIENT
R/2019/361 · 2 Mar 2020
2 Mar 2020Defect
Water can enter in the vehicle interior via the roof mounting point through the connections of the roof module of the air conditioning for the driver's area.
Remedy
Apply an additional sealing bead as a barrier around the roof mounting point.
Build window
Built 3 Dec 2012 – 9 Sep 2019
~17 vehicles affected
-
POTENTIAL FOR A THERMAL OVERLOAD WHICH CAN OCCUR AT A CERTAIN CONNECTION POINT TO THE POWER DISTRIBUTION BOARD
R/2019/299 · 3 Dec 2019
3 Dec 2019Defect
Potential for a thermal overload of auxiliary switchboard
Remedy
Check if an auxiliary switchboard with the batch 35/2015 or 36/2015 has been installed and if necessary replace the panel with an improved version
Build window
Built 1 Oct 2015 – 25 Jul 2019
~23 vehicles affected
-
POSSIBLE CORROSION OF PINS IN DRIVER'S CABIN DOOR WIRING JUNCTION
R/2019/075 · 18 Sep 2019
18 Sep 2019Defect
Drivers cabin door may not open due to corrosion in the wiring junction.
Remedy
Retrofit a suitable cover above the star wiring junction to prevent liquid ingress.
Build window
Built 1 Nov 2016 – 1 Jan 2019
~78 vehicles affected
-
ROOF COVER FOR HYBRID STORAGE BATTERIES COULD BECOME DETACHED
R/2019/056 · 18 Feb 2019
18 Feb 2019Defect
Roof Cover for Hybrid storage batteries could become detached.
Remedy
New revised mounting brackets and fixings to be fitted.
Build window
Built 22 Oct 2018 – 8 Nov 2018
~1 vehicles affected
-
THE USB CHARGING SOCKETS STOP WORKING AFTER A SHORT TIME IN USE
R/2018/339 · 29 Nov 2018
29 Nov 2018Defect
The USB charging sockets stop working and may overheat.
Remedy
Stage 1 Electrically decommissioning the USB charging sockets. Stage 2 to replace USB charging sockets once the new part has been fully tested.
Build window
Built 20 Jun 2018 – 20 Oct 2018
~55 vehicles affected
-
CORROSION ON PIN TERMINAL BLOCK FOR STARTER AND ALTERNATOR
R/2018/337 · 28 Nov 2018
28 Nov 2018Defect
Possible corrosion on the pin terminal block for the starter and alternator.
Remedy
Change of pin terminal block orientation with installation of a new bracket.
Build window
Built 12 Apr 2017 – 29 Jun 2017
~9 vehicles affected
-
THE ANTI-ENTRAPMENT PROTECTION OF THE PNEUMATIC OUTWARDS OPENING DOOR STOPS WORKING AFTER DE-POWERING OF THE DOOR
R/2018/228 · 20 Aug 2018
20 Aug 2018Defect
Pneumatic door sensitive edge not operating when powered down
Remedy
Modify door electronics of affected vehicles
Build window
Built 1 Jul 2003 – 1 Jul 2004
~195 vehicles affected
-
THE WHEELCHAIR RAMP DOES NOT LOCK CORRECTLY
R/2020/039 · 15 Jan 2018
15 Jan 2018Defect
The wheelchair ramp on affected vehicles may not lock correctly
Remedy
Update the control unit software.
Build window
Built 1 Nov 2016 – 1 Jan 2017
~9 vehicles affected
-
SHORT-CIRCUIT MAY CAUSE ELECTRICS TO FAIL
R/2017/239 · 10 Aug 2017
10 Aug 2017Defect
It is possible for the wiring harness in the main switch panel to chafe on a bracket cut-out which could result in a short to earth. If a short circuit occurs it could result in the loss of various electrical systems. In the worst case the engine could cut out.
Remedy
Recall the 143 vehicles that are likely to be affected and tape the edges of the bracket cut-out with adhesive felt tape & secure wiring harness.
Build window
Built 1 Dec 2014 – 1 Jan 2017
~143 vehicles affected
-
DOOR ANTITRAP DEVICE MAY NOT OPERATE
R/2017/228 · 13 Jul 2017
13 Jul 2017Defect
Depending on type of control unit fitted the antitrap protection device on inwards opening doors may not operate and objects could become trapped.
Remedy
On affected vehicles fit electrical cable bridges as required.
Build window
Built 1 Apr 2002 – 1 Apr 2005
~284 vehicles affected
-
PASSENGER ANTI-TRAP MECHANISM MAY FAIL WHEN PNEUMATIC DOORS ARE DEPOWERED
R/2017/119 · 24 May 2017
24 May 2017Defect
A design error stops the sensing working on the door when it is depowered. If an object/person is in the centre of the door frame at the depowering moment they could be pinched.
Remedy
Recall the vehicles that are likely to be affected and fit bridging cables to modify the door valve and enable the sensor to keep detecting obstructions until the door is fully closed.
Build window
Built 1 Jan 2005 – 1 Jan 2014
~555 vehicles affected
-
FAULTY SPLINE ON UNIVERAL JOINT OF STEERING SPINDLE
R/2017/116 · 17 Mar 2017
17 Mar 2017Defect
A spline on the universal joint of the steering spindle has been machined incorrectly. It is possible for the steering column to slip on the spline so that directional control is adversely affected.
Remedy
Recall the vehicles that are likely to be affected and replace the steering spindle.
Build window
Built 1 Oct 2016 – 6 Mar 2017
~5 vehicles affected
-
MAINTENANCE FLAP GLASS MAY DETACH
R/2016/296 · 13 Dec 2016
13 Dec 2016Defect
It has been identified that the bonding on the glass panel of the rear left upper maintenance flap may not be to specification. This may allow the glass to vibrate and can result in either the failure (shattering) of the glass panel or the detachment of the glass panel from the frame. This can cause a risk to other road users following the vehicle.
Remedy
Recall all affected vehicles and fit rubber buffers an additional retention medium and protective film.
Build window
Built 1 Jan 2014 – 1 Dec 2016
~120 vehicles affected
-
AIR MAY LEAK
R/2016/269 · 17 Nov 2016
17 Nov 2016Defect
The bonding of the pressure sensors on the axle modulator and proportional relay valve brake components may be incorrect and work loose. Leakage may occur in the area of the pressure sensor and applied brake pressure may not be correctly regulated
Remedy
On affected vehicles replace releveant defective components.
Build window
Built 1 Jan 2011 – 1 Nov 2016
~6 vehicles affected
-
EXIT DOOR MAY TRAP PASSENGERS
R/2015/178 · 10 Sep 2015
10 Sep 2015Defect
The anti-trap sensor on the exit door's leading edge may not operate as intended. This could trap a person or object in the door during closing
Remedy
Adjust and modify door closing operation.
Build window
Built 1 Jul 2013 – 1 Aug 2015
~27 vehicles affected
-
SERVICE COVER MAY NOT BE SECURE
R/2015/049 · 2 Mar 2015
2 Mar 2015Defect
The existing locking mechanism is not sufficient to secure the service cover situated at the rear left. The cover could open whilst the bus is in motion and be a danger to other roadusers.
Remedy
Recall the vehicles that are likely to be affected and secure the rear left service cover with a retaining strap.
Build window
Built 1 Jan 2014 – 1 Oct 2014
~52 vehicles affected
-
SHORT CIRCUIT MAY OCCUR
R/2015/046 · 27 Feb 2015
27 Feb 2015Defect
The water droplets formed by condensation at the roof panels can drip into the circuit board of the auxiliary switch panel. The condensation will affect for example rear lamp clusters saloon heating. If not rectified eventually smoke with the attendant smell could occur and after a time there is a theoretical risk of fire.
Remedy
Recall the vehicles that are likely to be affected and fit a cover over the auxiliary switch panel.
Build window
Built 1 Feb 2007 – 6 Apr 2010
~420 vehicles affected
-
PASSENGER ACCESS DOOR MAY OPEN
R/2014/138 · 22 Oct 2014
22 Oct 2014Defect
On affected the Emergency door control may still be operable above lock-out speed. This will allow the passenger door to be opened whilst the vehicle is travelling.
Remedy
Check valve type and if necessary replace with updated valve.
Build window
Built 5 May 2014
~3 vehicles affected
-
FUEL MAY LEAK POSSIBLY CAUSING FIRE
R/2014/106 · 17 Sep 2014
17 Sep 2014Defect
On affected vehicles the sealing washers used at the Banjo connections for the fuel leak off line are not to the required specification. They may allow fuel to leak and cause environmental contamination. Fuel may also leak on to hot components and possibly ignite
Remedy
Replace the sealing washers on all injector leak off connections.
Build window
Built 1 Jul 2010 – 19 Feb 2014
~175 vehicles affected
-
BASE PLATE FOR TURBO ROOF GENERATOR MAY DETACH
R/2014/055 · 30 Apr 2014
30 Apr 2014Defect
Base plate for entilation fan may become loose due to insufficent adhesive. It is possible that the base plate can detach and could cause injury to third parties. Detachment could also expose the fan blades.
Remedy
Inspect fan installation from both inside and outside vehicle. If necessary rrescure base plate or if not acceptable replace baseplate.
Build window
Affected build dates not specified
~99 vehicles affected
-
BRAKING PERFORMANCE MAY BE AFFECTED
R/2012/027 · 23 Feb 2012
23 Feb 2012Defect
A defective welded seam on the brake pedal may cause the pedal to deform during heavy braking manoeuvres. This can result in a change in the brake pedal travel particularly an increase in the amount of travel which will affect brake performance.
Remedy
Recall the affected vehicles and replace the brake pedal with a reinforced version.
Build window
Affected build dates not specified
~278 vehicles affected
-
FUEL MAY LEAK
R/2011/026 · 10 Mar 2011
10 Mar 2011Defect
Vibrations may cause the injection lines to break at the union and begin to leak. This can result in a risk of a fuel leak developing in the engine area.
Remedy
Exchange of the injection lines for a new version with a vibration-damping mounting in the vehicles concerned.
Build window
Affected build dates not specified
~75 vehicles affected
-
GRID HEATER RE-CONNECTION ( IN CONJUNCTION WITH PREVIOUS RECALL REF. R/2010/001)
R/2010/072 · 31 Mar 2010
31 Mar 2010Defect
Following Recall R/2010/001 where it was identified that there was an issue with the grid heaters fitted to vehicles with EEV emission standard where they may suffer malfunctions or failures which could result in a short circuit. Should this occur the casting compound could melt and create a smouldering fire.
Remedy
Recall the affected vehicles to install new software and reinstate the operation of the grid heater.
Build window
Affected build dates not specified
~158 vehicles affected
-
FIRE MAY OCCUR
R/2010/001 · 8 Jan 2010
8 Jan 2010Defect
It has been identified that the grid heaters fitted to vehicles with EEV emission standard may suffer malfunctions or failures irrespective of the vehicles being in motion or parked. Unless addressed there is a risk of current leakage in the control head of the grid heater which could result in a short circuit. Should this occur the casting compound could melt and create a smouldering fire.
Remedy
As a temporary measure the grid heater will be deactivated.
Build window
Affected build dates not specified
~153 vehicles affected
-
STEERING CONTROL MAY BE AFFECTED
R/2008/142 · 30 Sep 2008
30 Sep 2008Defect
Steering control could be lost as the idler arm bearing journals could fail as a result of the material used to make the not being to specification.
Remedy
Recall the vehicles that are likely to be affected to replace both steering relay levers
Build window
Affected build dates not specified
~7 vehicles affected
-
POSSIBILITY OF FIRE
R/2004/035 · 9 Feb 2004
9 Feb 2004Defect
There is a possibility of a fractured air pipe penetrating the wiring harness and/or an oil pipe fracturing with the possibility of causing a fire hazard
Remedy
Recall affected vehicles and re-route and clamp the subject air pipe so that it is clear of the wiring harness and the replacement of the oil pipe.
Build window
Built 1 Mar 2003 – 1 Mar 2004
~184 vehicles affected
Data from the DVSA Vehicle Recall register (Crown Copyright, Open Government Licence v3.0). Last indexed: 2026-04-26.
These records are provided for reference. Contact your authorised Mercedes Benz Bus dealer or check your vehicle registration at gov.uk/check-if-a-vehicle-has-outstanding-recalls to confirm current status.
Click Mechanic · affiliate
Recall remedy booked. Mechanic next?
Affiliate links — small commission, no extra cost to you.
Mobile mechanic · UK-wide
Book a mechanic at your door.
Fixed-price quotes upfront. No garage needed. Click Mechanic sends a vetted local mechanic to you — home, work, or roadside.